Shipping & returns - Cardboard Vault

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Shipping & returns

Return and Refund Policy

Last updated: October 07, 2021

Thank you for shopping at Carboard Vault.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The following Goods cannot be returned:

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Cardboard Vault
121 Central Ave N
Faribault, MN 55021

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.


If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:


How do We calculate shipping costs?
Shipping costs are determined by a few factors. From weight, dimensions, destinations, additional surcharges. There are very few flat rate shipping options. 

Shipping zones are how the distance between the origin and destination addresses of a domestic package is determined. This distance is ranked in levels of 1-9. If the distance is a 1, or local, this is the shortest distance. Meanwhile, 9 is the furthest distance. We currently ship within the Unites States. 

A package’s weight is a major deciding factor in a shipping carrier’s base rate. Typically, each new pound increases the shipping cost. While there are factors such as dimensions and shipping zones, it is usually weight that determines which shipping service to use. 

Dimensions play a big part in shipping costs. Typically, a package’s dimensions don’t increase the rate to a new threshold. Rather, dimensions are more of a limiting factor—if you exceed a carrier’s maximum dimensions, it is subject to an additional handling surcharge. 

USPS shipping costs
We calculate USPS rates based off the dimensions and weight of your items. We add $1.50 to each order to cover shipping and packaging materials.

UPS shipping cost
We calculate UPS rates based off the dimensions and weight of your items. We add $1.50 to each order to cover shipping and packaging materials.